// 06 — FAQ
Common questions
How do I get a quote for machinery?
Submit the inquiry form on any product page with your target spec and quantity — factories typically respond within 24–48 hours.
Do you provide OEM/ODM customization?
Most partner factories accept custom voltage, control system, and branding requests above a minimum order quantity.
What certifications do your machines have?
Certification varies by machine and destination market — CE and ISO 9001 documentation is available on request.
What's the typical lead time and shipping method?
Standard machines ship in 12–25 days; customized orders run 30–45 days. Sea freight is standard, air freight for urgent parts.
Do you offer after-sales support and spare parts?
Yes — every order includes a standard warranty period and access to our spare-parts catalog.
What's the minimum order quantity?
Most machines have a minimum order of 1 unit — some customized accessories carry a higher MOQ.
Can I see a sample machine or do a video factory audit first?
Yes — we can arrange a live video walkthrough of the factory and a machine test run.
Do you provide multilingual technical manuals?
A standard English manual ships with every machine — other languages can be requested at order time.
What if the machine's voltage doesn't match my local grid?
Tell us your local voltage and frequency when ordering — the factory will adjust or add a transformer.
Can you help arrange local installation and commissioning?
For larger equipment we offer remote video-guided installation, and can sometimes connect you with a local engineer.
Does the quoted price include import duties?
Standard quotes are FOB or CIF and do not include destination import duties or VAT.
Can I pay by letter of credit (L/C)?
Larger orders can be paid by L/C — specific terms need to be confirmed with the factory's finance team.